Take card payments into your own Stripe account at Stripe's own rate, 1.5% + 20p on a UK card, with no commission from us. Ask a client to keep a card on file and their invoices are simply paid, without you or them having to do anything about it.
Payments go into your own Stripe account and Stripe bills you its own rate, 1.5% + 20p on a UK card. We take nothing on top of it, and nothing off the payment on its way to you.
No awkward request out of the blue. Your client is asked while they are already paying an invoice, so keeping a card on file is one tick rather than a favour you have to go and ask for.
Once a card is on file, the invoice is paid as it goes out. Your client receives a paid invoice instead of a bill, and the money is yours without a single reminder having to be sent.
Card payments land in your own Stripe account, and Stripe charges its own rate for them, 1.5% + 20p on a UK card. My-Therapy-Suite takes no commission on any of it.
Your payouts, your payout schedule and your bank details stay exactly as they are, and nothing about the way you invoice changes. The only thing that changes is what a payment costs you.
No platform fee, no percentage to us, no minimum. What Stripe charges is what the payment costs.
Asking a client to keep a card on file is usually the awkward part. Here it is a switch on their record, and their next invoice does the asking for you.
They open the invoice, enter their card, tick to say it can be used for the invoices that follow, and pay. That one card entry settles this invoice and sets up every one after it. Nothing for you to write, and nothing extra for them to do.
Card details are handled by Stripe from start to finish. They are never held by your practice, or by us.
Every invoice that follows is paid as it reaches the client, whether you send it yourself or it goes out through automated billing. What arrives in their inbox is a paid invoice for their records rather than a bill to settle.
If a card is declined or has expired, nothing awkward happens to anybody. The invoice arrives with a payment link exactly as it used to, and your client pays it the way they always did.
A card the bank reissues keeps working on its own, so a new expiry date never interrupts anything.
Your client can remove their card from their own portal whenever they like, without having to ask you first. Their next invoice then simply arrives with a payment link again.
You can stop at any point too, using the same switch you used to start. And because a client is only ever asked while they are settling something they already owe, nobody is ever put on the spot for card details out of the blue.
Removing a card takes one click in the client portal, and takes effect immediately.
However they do it, the card sits on your own Stripe account and pays the invoices that follow.
| Where | Best for |
|---|---|
| On an invoice they are paying | The usual way. Nothing to send and nothing to explain, because their next invoice does the asking |
| A secure link you send them | A client who is not being invoiced right now, or one you would rather set up in advance |
| While they book online | Practices who would rather have the card sorted before the first session |
Stripe's own rate, billed to your own Stripe account. On a UK card that is 1.5% + 20p per payment, and My-Therapy-Suite takes no commission on top.
Stripe sets its rates by card type and publishes all of them, so a card issued abroad costs a little more than a UK one.
You turn it on for that client, and their next invoice does the rest. They enter their card to pay it, tick to say the card can be used for the invoices that follow, and that is it.
If you would rather ask before their next invoice, you can send them a secure link instead, or ask for a card as part of booking online.
As the invoice goes out to the client. If you send an invoice yourself, the payment is taken there and then. If your practice uses automated billing, it is taken as those invoices go out.
Either way the client is emailed an invoice that is already paid, so they never receive a bill for money that has already left their account.
No. Card details are handled by Stripe, and the card itself is held on your own Stripe account. All we ever show is what you would see on a receipt: the card type, the last four digits and the expiry date.
Every card on file is kept with the client's explicit agreement, given at the moment they entered it.
The invoice simply arrives with a payment link, exactly as it did before, and your client pays it the usual way. Nothing has to be undone and nobody has to be told anything went wrong.
The same is true of a card that has expired, or one whose bank wants the client there to approve the payment.
Whenever they like, from their own portal, or by asking you. It stops being used straight away and their next invoice comes with a payment link instead.
They are then asked again on the invoice after that, so a client who removed a card because they were changing banks does not have to remember to tell you. If someone would rather not be asked at all, you switch it off for them.
Not at all. Keeping a card on file is something you turn on per client, and it is off unless you ask for it. Without it, invoices are paid by card through a payment link the way they always have been.
Yes, once your Stripe account is set up. You can either keep a card on file for their future invoices, or take the session fee once the booking is confirmed. It works on your booking page and on the booking form embedded in your own website.
It is handled through Stripe, in your own Stripe dashboard, where you can respond and upload anything you need to. Because the payment went into your account, that is also where the money moves.
Free for 30 days, no card required. Most therapists are taking new bookings the same afternoon they sign up, and cancel any time without writing an email.